Been very busy with new work, and realized I had not updated with the latest info on having my Google My Business listing restored. In short, my listing has been restored with still no clear understanding as to what was wrong or how it was in violation of Google’s guidelines.
I started a thread within the Google Advertiser Community in the Google My Business> Basics for Business Owners forum about the removal of my listing, how it occurred, the phone calls, and other Google support methods I had tried.
I received a response from Priya Chandra, a Google My Business Top Contributors. After several attempts of my deleting, reclaiming, and Priya reviewing the information, we still were not able to get anywhere with having it reinstated. I also tried with another gmail account I had created sometime ago for the business, reclaimed and verified.
After almost giving up, Priya brought in a Google My Business Community Manager who suggested I appeal the suspension again through the Google My Business local business reinstatement request. I had tried this several times earlier to no avail.
The next morning, I received notice (see below) that my suspension was lifted and my listing was reinstated. My previous customer reviews were also restored with the exception of the one from that particular Friday when my listing was suspended.
“We have reviewed your request and have determined that your Google+ page is in compliance with our Google My Business Quality Guidelines and Google+ User Content and Conduct policies. The suspension of your page has been lifted and the business(information) will be live on Google Maps within the next few days.
If you are facing a problem with your business information not reflecting the changes on Maps, please accept the recent edits you’ve made by navigating to your Google My Business dashboard.
If you have any further questions please consult the Google My Business Help Center.
Google My Business Support”
I still have no idea why the listing was suspended, or even why it was reinstated, but I’m not arguing and was very thankful for the time and help that Priya and Liz spent to help resolve the issue.